Non-urgent issues

Report the issue via the form below or call on: 0115 9539217.

If we are unable to answer, always leave a message.  We will get back to you as soon as possible.  Maintenance reports are logged & attended to during office hours 9-5pm Monday to Friday. Landlords need to give approval to larger works. 

Report a Maintenance Issue

  • Please provide as much information as possible. For example, if the shower is not working, be specific and say “my shower is leaking”, or “my shower isn’t spraying out any water”
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  • For example, please let us know if you have a leak and have turned off the main stopcock
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    • Emergency Cover
    • If any situation requires the Emergency Services CALL 999

      Immediate risk to health, life, property or environment?

      Gas Leak, Water Leak, Fire etc. or major damage to the property.

      Emergencies require urgent intervention to prevent a worsening of the situation
    • Gas leak
      24/7 Smell Gas?
      National Gas Emergency Service 24 hours a day on 0800 111 999 (calls are recorded & may be monitored). https://cadentgas.com/contact-us

      To report a gas or carbon monoxide emergency, or if a pipeline is struck (even if no gas leak has occurred) call.  Once reported to the National Service;

      Advise Homematch on 07723317195

      We will advise a Plumbing 24/7 service if absolutely necessary.  or call direct if you caused the issue to sort and pay.

      OR

      Prestige Plumbers  on 07793 652 431 / 07872 056 437 if not 24/7

      Report using form above

      IF a 24/7 plumber is required it will be reimbursed if it was absolutely necessary, otherwise always get authorisation or it will not be refund without prior agreement. 24/7 plumbers need card payments.

      A plumber will be send ASAP in daylight hours if issue is stopped for immediate danger & damage.

      • ANY emergency caused as a result of any action(s) taken by the tenant, all resulting costs are the full responsibility of the tenant. This includes damage to the property.  Tenant Liability Insurance (link to contact form) may cover this.
      • In the case of causing damage to the property Homematch MUST be informed by a method above and if not reported causing further damage all extra repair work costs will be the tenants cost.
      • Any work has to be authorised by Homematch in any circumstances unless it is an emergency issue.
      • The landlord has insurance for the building. Ensure your contents are insured. Tenant Content Insurance
      • The landlord has the right to have one of his qualified agents to do the work to ensure a suitable standard or authorise a company the tenant chooses for work they pay for but it must be by a formal trade with relevant insurances. Our Trades are available to tenants for work.

       ALL WORKS MUST BE AUTHORISED – TRADES WILL ATTEND IN EMERGENCIES ONLY 

    • Water leak
      24/7 Severn Trent for mains water issues.

      If you have a burst or leak in your home which is causing flooding, but you can’t turn off your stop tap, call us on 0800 783 4444 (open 24 hours a day, seven days a week). If you have had a plumber helping with the problem, or working on your property, it is best to get them to stay at your property to carry out any internal repairs that may be needed.

      TURN THE WATER OFF at the stop cock / isolation valve for the situation. Most appliances and fittings have isolation values. Most use a flat head screwdriver.

      Advise Homematch on 07723317195

      OR

      IF a 24/7 plumber is required we will arrange it for you if absolutely necessary call them direct if a no fault siutation you will be reimbursed.  If you caused the issue please contact and pay yourself.  

      A plumber will be send ASAP in daylight hours if issue is stopped for immediate damage.

      None 24/7 Prestige Plumbers  on 07793 652 431 / 07872 056 437

      Report using form above

      • ANY emergency caused as a result of any action(s) taken by the tenant, all resulting costs are the full responsibility of the tenant. This includes damage to the property.  Tenant Liability Insurance (link to contact form) may cover this.
      • In the case of causing damage to the property Homematch MUST be informed by a method above and if not reported causing further damage all extra repair work costs will be the tenants cost.
      • Any work has to be authorised by Homematch in any circumstances unless it is an emergency issue.
      • The landlord has insurance for the building. Ensure your contents are insured. Tenant Content Insurance
      • The landlord has the right to have one of his qualified agents to do the work to ensure a suitable standard or authorise a company the tenant chooses for work they pay for but it must be by a formal trade with relevant insurances. Our Trades are available to tenants for work.

       ALL WORKS MUST BE AUTHORISED – TRADES WILL ATTEND IN EMERGENCIES ONLY 

    • Fire
      FIRE – Call 999

      Advise Homematch on 07723317195

      Report using form above

       

    • Police / Serious ASBO

      Police 999

      Serious ASBO issues Call 9400999 Nottingham Police Main Desk

      Advise Homematch on 07723317195

      Report using form above

    • Locks & Security

      If a 24 hour locksmith is required for loss of keys the tenant will be charged.

      If it is a mechanism failure the cost will be covered / reimbursed.

      Advise Homematch on 07723317195

      OR

      Grays Locksmiths Ltd

      Call now on: 0115 942 2315

      https://www.nottinghamlocksmith.org.uk/emergency-locksmiths – out of hours 24/7

      Report using form above

      • ANY emergency caused as a result of any action(s) taken by the tenant, all resulting costs are the full responsibility of the tenant. This includes damage to the property.  Tenant Liability Insurance (link to contact form) may cover this.
      • In the case of causing damage to the property Homematch MUST be informed by a method above and if not reported causing further damage all extra repair work costs will be the tenants cost.
      • Any work has to be authorised by Homematch in any circumstances unless it is an emergency issue.
      • The landlord has insurance for the building. Ensure your contents are insured. Tenant Content Insurance
      • The landlord has the right to have one of his qualified agents to do the work to ensure a suitable standard or authorise a company the tenant chooses for wotk they pay for but it must be by a formal trade with relevant insurances. Our Trades are available to tenants for work.

       ALL WORKS MUST BE AUTHORISED – TRADES WILL ATTEND IN EMERGENCIES ONLY 

       

    Our Trades